Groupwise Macintosh Issues

There are differences in the Windows versus Macintosh platforms in all of the e-mail packages we reviewed and all of them had limited Macintosh support (for a true client). The following lists the issues with the GroupWise Macintosh client, the GroupWise Web client (applies to Macs and Windows) and Outlook. The University will support the use of the GroupWise clients and calendar system within GroupWise. You may choose to use a third party client that you configure, maintain and support for e-mail purposes. The GroupWise calendaring system will be the only supported calendar system for the University.

1. GroupWise Macintosh client issues:
   1. In general, the majority of the following issues happen while in the 'Quick View' mode. If you remain out of this mode, you will experience fewer problems.
   2. You may experience an error message "error reading attachment - ffff" when reading attachments or switching between the calendar and e-mail Click OK, the screen will disappear and you can continue on.
   3. You may have to save attachments to the hard drive and then open them with the appropriate application. Word documents in particular fall under this problem. File associations do not work properly at all times.
   4. You may experience doubling up of images on a screen when you are setting up preferences and you choose a specific preference. If you cover GroupWise with another application, and then bring GroupWise to the forefront again, the double image disappears.
   5. The full functionality of Rules does not work with System 8.6 and above. You cannot set up a rule without a specific recipient. If you need to do this, you can set up a Rule on a Windows machine to accomplish your task.
   6. You can't view your Sent Items listed on the left. You have to go under Views and select Sent Items. You may have to uncheck Sent Items under View to go back to the normal Mailbox. System 8.6 may not be able to view Sent Items at all.
   7. Import and Export options do not work for private address directory or archives. To accomplish these tasks, you will have to convert them on a Windows machine. See your liaison for guidance and assistance.
   8. The tab function is accomplished by the combination of command-ctrl-tab keys. Hold the command and ctrl key down while pressing tab.
   9. New messages are not shown in bold type.
   10. Notify option may be installed by selected Custom during GroupWise application installation and then selecting the Notify option.
   11. When addressing message with duplicate last names, you must begin typing in first name to pull up correct address or go to the address book and select the address. For instance, if there were John Smith and Sally Smith, you would enter 'smith, s' to have the address pull up Sally Smith properly.
   12. If you experience lockups, please note what you were trying to do within the application and pass along the information to your liaison. We will investigate the problem and note these issues.
2. GroupWise Web client issues (applies to Windows and Macintosh platforms):
   1. You cannot archive messages.
   2. You can only retrieve your individual calendar information. You cannot see multiple user calendars.
   3. You cannot set up rules on the web client.
3. Outlook or Outlook Express client issues:
   1. You cannot view the GroupWise calendar.
   2. You cannot set up rules on the Outlook client.
   3. Bulletin boards are not available.
   4. Must use true Internet addressing, e.g. smithj@gvsu.edu, and delete the old address from cc:mail.