Student 
May I maintain my current personal preferred email account?
The GVSU Gmail account will be your official email account on file. You may forward your GVSU Gmail account to your preferred personal account.
Using a mail client
If you choose to access Gmail from a mail client instead of the web interface, Google recommends using IMAP.
Note: Before adding Gmail to your mail client, Enable IMAP from within Gmail.
Important!
- Login to MyBanner and reset your GVSU network password. You can keep the same password, but you have to reset it otherwise your mail client will return an Invalid Credentials error and fail to login to imap.gmail.com.
If you need additional assistance, please contact the Help Desk, 331-2101, 207 Manitou Hall
Student Gmail FAQ
General Questions
Q: Are my Gmail and lab environment passwords the same?
A: Yes, they are the same password. You can change your password through MyBanner. In order for a mail client to function properly you must do this.
Q: How do I change my Net Mail / lab environment password?
A: In MyBanner go to Personal Information >
Gmail @ GVSU FAQ
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Proofpoint at GVSU
This document will explain how the Proofpoint anti-spam software works and how you can customize it to work for you!
How does Proofpoint work?
Basically, Proofpoint traps suspicious email before it arrives in your email inbox. Proofpoint will then send you an email with details about that SPAM message currently the system sends these emails to you every 6 hours. Please note that Proofpoint will only send you a message if you have received new SPAM messages in the intervening six hour period - if you didn't receive any new SPAM messages the system will not send you a new message.
To protect GVSU from virus attacks and to protect you from receiving hundreds of spam messages, we filter all incoming email with the Proofpoint Protection Server
Some common terms
What is the Quarantine?
The Quarantine is a location on the Proofpoint server where email messages are stored temporarily because they might contain spam, or a virus. If the message is infected with a virus, the virus is removed. You can release your messages from the Quarantine if you determine that they are not spam. Messages that are not released from the Quarantine are automatically deleted after 7 days.
What is an End User Digest?
If email messages addressed to you were sent to the Quarantine, you will receive an email notification, called an End User Digest in your mail box. The Digest provides you with a list of the messages addressed to you that are stored in the Quarantine. You can look at the message subject headers to determine their content and as a result what actions you want to take.
What happens to my messages in the Quarantine?
If you do not releasea message from the Quarantine it will automatically be deleted after 7 days. So if you look at the messages in your Digest and determine that all of them are spam you do not need to do anything. The messages will automatically be deleted from the system.
What is a Safe Senders and Blocked Senders list?
Safe Senders is a list of legitimate senders of email. You control your personal Safe Senders List to which you can add the addresses of people, organizations, and mailing lists from which you do want to receive mail.
If a sender's address is included in the Safe Senders List, the Proofpoint Protection Server filters the message for a virus or inappropriate content, but does not filter for spam.
Blocked Senders lists contain addresses of people, organizations, and mailing lists from which you do not want to receive "junk email." If a sender's address is included in the Blocked Senders List, the Proofpoint Protection Server filters for viruses, but does not filter for spam before sending it to Blocked folder in the Quarantine
When the system has encountered potential spam email the Proofpoint system sends a message from "<proofpoint-pps@server.gvsu.edu>" with the subject 'End User Digest: X New Messages- (where "X" is the number of SPAM email messages that youve received in the intervening six hours. 2 in the following example) - the email looks like the following:
If you want a message delivered to your email account simply click on the link under the 'Release' header and follow the instructions. If you do not want the message delivered to your email account simply do nothing - the Proofpoint system will automatically delete the message in 7 days.
How do I allow emails that were once quarantined to be delivered to my email account?
The Proofpoint system allows you to Safelist emails that were once quarantined - Safelisting means that emails sent from that email address will no longer be quarantined by Proofpoint.
To safelist emails click on the Safelist hyperlink in the End User Digest. The Proofpoint system will deliver the email to your GroupWise inbox and add that email address to your Safelist.
When you click on the hyperlink the system will open a new Internet browser window, and you will see a screen that looks like this:
You will also receive an email from the proofpoint-pps@server.gvsu.edu confirming that the command to safelist has been successfully processed.
What if I no longer want emails from a particular address to be safelisted?
Click on the 'Manage my account' hyperlink in your End User Digest. The system will present you with a list of your personal settings. You may simply click the box next to the address you wish to delete and then click the 'Delete' icon located at the top of the page. You may also remove entries from your 'Blocked' email list in the same manner.
What if I do not want my email quarantined by Proofpoint?
If you no longer wish to have your email scanned for the presence of spam begin by clicking on the 'Manage my account' hyperlink in your End User Digest. The system will then present you with a list of your personal settings. At the bottom of that page you will see another icon 'Profile' - click on the 'Profile' icon. The system will present you with a page like this:
If you click on the radio button marked 'Click here to bypass Spam filtering' (located in the 'What type of spam detection do you want?' section) the Proofpoint system will no longer quarantine your email. Please note that your email will still be scanned for the presence of computer virus.
What if I want to see the entire contents of my quarantine queue?
If you click on the Request new 'End User Digest' hyperlink in your End User Digest notification the Proofpoint system will send you an email that lists the entire contents of your individual quarantine queue.
What if I don't see the 'Manage my account' link in my End User Digest?
If you click on the 'Request new End User Digest' hyperlink in your End User Digest, or click on the 'Request Safe/Blocked Senders List' hyperlink, the system will create a profile for you. The next time you receive the End User Digest the 'Manage my account' link will be at the top of your End User Digest.
What do I do if I have questions?
Please feel free to call the Computing and Technology Support helpdesk at (616)331-2101.
Tips for Using a Listserv
- Keep a Copy of the Welcome Letter When you successfully sign-up with a listserv, they'll send you a welcome message. This letter will contain tips for sending your mail as well as how to unsubscribe from that mailing list. You should store this message either on your computer or print a hard copy and make a folder of listservs that you belong to.
- Check Your E-mail Daily Some listservs will send several messages daily. Others will send one message in the form of a digest . This is one long message containing several responses to the listserv. Other listservs send messages weekly, and others are very sporadic. Regardless of how this listserv shares information with the group, you need to make a commitment to check your e-mail daily. Remember that the webserver that stores your incoming e-mail messages only has so much disk space.
- Following Threads of Discussions By signing up with a listserv, you are not obligated to respond to all messages, or to any message. Pick and choose the topics that interest you. Look at the subject line of the incoming messages to see which thread of discussion is being addressed in that message. In large listservs, several different threads of discussions will be ongoing at one time.
- Help When You Can The purpose of listservs is to share information. Help individuals in a query whenever you can, because someday you may want help locating information. Sometimes it is better to respond to just an individual rather than sending your message to the entire listserv group.
- Unsubscribe If You'll Be Gone If you plan on being gone for more than a week and will be unable to check your e-mail, you should unsubscribe from the list then you can resubscribe when you return.
- Use a Meaningful Subject Line When people receive mail from a listserv, one of the first pieces of information they look at is the subject line. Most people will keep the same subject line when they respond to a particular thread of discussion. Some people will delete unread messages simply because the subject line announces a topic that they are not interested in. This saves time for many people. If you subscribe to a high volume listserv, you'll appreciate those messages that have clear, meaningful subject lines.
- Sending Attachments Never send attachments with e-mail messages to individuals or to the listserv without prior permission from the recipient.
- Cross Posting If you are posting the same message to several listservs, at the beginning of your messages state, "This message has been cross posted to (names of other listservs)."
Tips for Sending Messages on a Listserv
- When responding to a listserv, keep your messages brief.
- Include a portion or a summary of the message you are responding to, but don't forward the entire message.
- Stick to the topics intended for discussion on the listserv. If you deviate from the intended discussion topics, someone may recommend a listserv more suited for your thread of discussion.
- Don't use all upper cases when writing. This is thought of as shouting.
- Have an opening and closing in your message such as dear& and bye&
- Be careful when using humor in your messages. Use emoticons to get across your emotions.
- Don't send meaningless messages with no content, such as "I agree!"
- Identify yourself. This could be your first and last name and possibly your school or place of business.
- Avoid flaming individuals on the listserv. If you have a conflict with an individual, settle it by private e-mail messages.
- Don't be critical of people's queries posted to the listserv. Many people are newbies to the listserv. Send them a private message and "gently" make suggestions if you think it is warranted. We're here to learn, share, and grow from each other.
Listserv Definitions and Terminology
Attachment: A file or group of files which is attached to an e-mail message and sent to a recipient.
Flaming: This is when people send insulting, abrasive, or threatening remarks.
Moderated List: A mailing list or newsgroup in which submissions are edited before being posted to the group.
Spamming: This is the practice of sending unsolicited commercial e-mail messages in bulk or purposely overloading someone's mailbox with messages.
Threads: A group of e-mail messages that are all responding to one original e-mail message.
Emoticon: A text-based icon created from the keyboard to give your e-mail message some emotional flavor.
:-) Smiley
;-) Winkey smiley
:-> Devilish grin
:-( Frowny face
8-) User wears glasses
(-: Left handed smiley
:-{) User has a mustache
[:-) User is wearing a Walkman
%-) User's been staring at the screen too long
Frequently Used Acronyms: Often seen in e-mail messages, this is another way for expressing emotional flavor to messages.
AFAIK As far as I know
BTW By the way
FYI For your information
HTH Hope this helps
IMHO In my humble opinion
IMNSHO In my not so humble opinion
IMO In my opinion
IOW In other words
LOL Laughing out loud
PWNED Owned
ROTFL Rolling on the floor laughing
YMMV Your mileage may vary
{g} Grin
{BG} Big grin
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